Refunds and Cancellation Policy Sunrise Digital Media | A Trusted Australian Digital Agency
At Sunrise Digital Media (ABN: 44 110 294 676), we value transparency and want our clients to clearly understand our refunds and cancellation policy. This policy outlines how cancellations and refunds are handled for our digital marketing, SEO, advertising, and consulting services. It should be read alongside our full Terms and Conditions, which take precedence in case of conflict.
Cancellations
Client-initiated Cancellations
- You may cancel services at any time by providing written notice to contact@sunrisedigitalmedia.com.au.
- If notice is given less than 14 days before the next billing cycle, the upcoming month’s fee will still apply in full.
- For project-based work, once work has commenced, cancellation will not entitle you to a refund of fees already paid.
Agency-initiated Cancellations
Sunrise Digital may suspend or terminate services if:
- you fail to pay invoices on time,
- you breach our Terms and Conditions, or
- your conduct poses reputational or legal risk.
We may also terminate services for any reason with 30 days’ written notice.
Refunds
Up-front Project Fees
- Once a project has commenced, fees are non-refundable.
Monthly Retainers
- Retainer fees are billed in advance and are not refundable on a pro-rata basis if you cancel mid-cycle.
Statutory Rights
Nothing in this policy limits your rights under the Australian Consumer Law. If services are not delivered as required by law, you may be entitled to a remedy such as re-supply or refund, depending on the circumstances.
Special Notes
- Refunds and cancellations for any third-party costs (such as advertising spend on Google or Meta, or third-party tools) are subject to the provider’s own policies.
- Any outstanding invoices remain payable up to the effective date of cancellation.
- All cancellations must be made in writing and acknowledged by Sunrise Digital Media to take effect.
Contact Us
If you have questions about this Refunds and Cancellation Policy, please contact us:
📍 1 Oakley St, Beaumaris VIC 3193, Australia
📞 +61 430 154 106
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Frequently Asked Questions on Refunds and Cancellation Policy of Sunrise Digital Media
Our refunds and cancellation policy outlines how service cancellations and refund requests are handled. It applies to all digital marketing, SEO, content, and advertising services we provide, ensuring transparency and compliance with Australian Consumer Law.
Yes. You may cancel services by providing written notice to contact@sunrisedigitalmedia.com.au. If notice is given less than 14 days before the next billing cycle, the upcoming month’s fee will still apply.
No. Up-front project fees are non-refundable once work has commenced. This covers planning, setup, and allocated resources.
No. Monthly retainer fees are billed in advance and are not refundable on a pro-rata basis if you cancel mid-cycle.
Nothing in our policy limits your statutory rights under the Australian Consumer Law. If services are not delivered with due care or as agreed, you may be entitled to a remedy such as re-supply or refund, depending on the circumstances.
Third-party advertising costs, such as Google Ads or Meta campaigns, are non-refundable and subject to the provider’s own policies. These are billed separately from Sunrise Digital Media’s service fees.
All refund and cancellation requests must be made in writing to contact@sunrisedigitalmedia.com.au or by calling +61 430 154 106. Written acknowledgement from Sunrise Digital Media is required for your request to take effect.
For full details, please review our Terms and Conditions. This page provides a summary, while the Terms are the legally binding document.